This is a custom designed learning programme, developed in-house to meet your specific needs. Through consultation, precise learning outcomes will be selected. Typical contents will include;
· The art of balanced negotiation
· Establishing customer demands
· The importance of establishing a positive relationship
· Understanding the interests behind the stated customer position
· Creating win-wins
· Saying no whilst keeping the dialogue open
· Countering customer tactics
· Prospecting and lead generation
· Determining a prospects interest level
· The face-to-face sales presentation
· Qualifying them - suspect or prospect
· Closing techniques and eliminating objections
· Using left/right brain thoughts to close
· Organisation and time management for salespeople
· Keep records and be more organised
· Developing your prospecting tools
· Making a 90 second close
· Prospecting and lead generation on the phone
· How to get excited about the next call
· Getting past the five major phone stalls
· Develop your own 30 second advertisement for the phone
· Closing techniques and eliminating objections on the phone
· Understand buyer motivation
· How to construct powerful questions around product/services
· How to apply questions leading to more opportunities to sell
· Ways to help the customer decide on the right solution.