Who is this course for?

This course provides training in areas such as workplace safety, customer service and workplace relationships. It is particularly suited to people who work in small to medium enterprises which manufacture products or provide services to customers.

Common Units (Minimum of 8 required)

·  BSBCMN301A  Exercise initiative in a business environment

·  BSBCMN302A  Organise personal work priorities and development

· BSBCMN304A  Contribute to personal skill development and learning

·  BSBCMN305A  Organise workplace information

·  BSBCMN306A  Produce business documents

·  BSBCMN307A  Maintain business resources

·  BSBCMN308A  Maintain financial records

·  BSBCMN309A  Recommend products and services

·  BSBCMN310A  Deliver and monitor a service to customers

·  BSBCMN311A  Maintain workplace safety

·  BSBCMN312A  Support innovation and change

·  BSBCMN313A  Maintain environmental procedures

·  BSBCMN314A  Utilise a knowledge management system

· BSBCMN315A  Work effectively with diversity

·  BSBCMN316A  Process customer complaints

·  BSBCMN317A  Meet customer needs and expectations

·  BSBCMN318A  Write simple documents

Other units may be chosen to suit the business needs and individual's role and responsibilities from a variety of areas, including administration, marketing, sales, and more. Two units may be chosen from Level II or IV

Training Facts

ØTraining is a combination of formalising current skills and knowledge as well as identifying any training gaps in existing skill sets.

ØYour people are your number one resource, and formally trained staff are far more productive, enthused and less likely to leave, saving you time and money in recruitment.

ØTraining is based on your business hence trainees apply their new skills and knowledge to your business immediately providing instant benefit.

ØTraining is conducted at your workplace and face-to-face contact is two hours a month, plus unlimited ongoing support.

ØWe pride ourselves on our flexibility to employers and look forward to the opportunity to discuss how this training will work for your organisation.

Our business is to take the puzzle out of staff training!