Who is this course for?

This course provides training in areas such as customer service, administration and workplace relationships. It is particularly suited to those in a medium enterprise as front office or admin staff. This qualification requires the completion of 12 units with a minimum of 5 units being from the admin units below. The remaining units may be chosen to suit the business needs and individual’s role and responsibilities.

Administration Units (minimum 5 required)

BSBADM302A     Produce texts from notes

Common Units (Minimum 3 required) Units include:

BSBCMN301A     Exercise initiative in a business environment

BSBCMN302A     Organise personal work priorities and development

BSBCMN304A     Contribute to personal skill development and learning

BSBCMN308A     Maintain financial records

BSBCMN309A     Recommend products and services

BSBCMN310A     Deliver and monitor a service to customers

BSBCMN312A     Support innovation and change

BSBCMN316A     Process customer complaints

Other units may be chosen to suit the business needs and individual’s role and responsibilities from a variety of areas, including administration, marketing, sales and more. Two units may be chosen from level II or IV

Training Facts

Ø  Training is a combination of formalising current skills and knowledge as well as identifying any training gaps in existing skill sets.

Ø  Your people are your number one resource, and formally trained staff are far more productive, enthused and less likely to leave, saving you time and money in recruitment.

Ø  Training is based on your business hence trainees apply their new skills and knowledge to your business immediately providing instant benefit.

Ø  Training is conducted at your workplace and face-to-face contact is two hours a month, plus unlimited ongoing support.

Ø  We pride ourselves on our flexibility to employers and look forward to the opportunity to discuss how this training will work for your organisation.

Jigsaw take the puzzle out of training!