Who is this course for?

It is ideal for those involved in office management, general administration, reception, secretaries, PA’s and front of house roles. Business Administration covers all industries. This course focuses on administration skills and customer service delivery.

What funding can I receive and are my staff eligible?

Commonwealth funding is available to organisations for existing employees. Employees not eligible include those who have previously completed a Certificate IV traineeship, Diploma or Degree. In the majority of cases the funding incentive covers the cost of the training provided by Jigsaw and all training resources.

Qualification structure

This qualification requires the completion of 12 units including units from the list below.

Core units (minimum of 4 required)

· BSBADM402A  Produce complex business documents

· BSBADM403A  Develop and use complex databases

· BSBADM404A  Develop and use complex spreadsheets

· BSBADM405A  Organise meetings

· BSBADM407A  Administer projects

· BSBADM408A  Prepare financial reports

Electives – up to 6 required

· BSBCMN402A  Develop work priorities

· BSBCMN403A  Establish business networks

· BSBCMN404A  Develop teams and individuals

· BSBCMN405A  Analyse and present research information

· BSBCMN408A  Report on financial activity

· BSBCMN409A  Promote products and services

· BSBCMN410A  Coordinate implementation of customer service strategies

· BSBCMN411A  Monitor a safe workplace

· BSBCMN412A  Promote innovation and change

· BSBCMN416A  Identify risk and apply risk management processes

Training Facts

ØTraining is a combination of formalising current skills and knowledge as well as identifying any training gaps in existing skill sets.

ØYour people are your number one resource, and formally trained staff are far more productive, enthused and less likely to leave, saving you time and money in recruitment.

ØTraining is based on your business hence trainees apply their new skills and knowledge to your business immediately providing instant benefit.

ØTraining is conducted at your workplace and face-to-face contact is two hours a month, plus unlimited ongoing support.

ØWe pride ourselves on our flexibility to employers and look forward to the opportunity to discuss how this training will work for your organisation.

We take the puzzle out of staff training!