Who is this course for?

This qualification is designed for staff involved in human resources within their business and those involved in staff management and industrial relations. This qualification is tailored for individual businesses.

What funding can I receive and are my staff eligible?

Commonwealth funding is available to organisations for existing employees. Those who have previously completed a Certificate III or higher may not be eligible. In the majority of cases, the funding incentive covers the cost of the training provided by Jigsaw and all training resources.

Core Units (minimum of 4 required)

· BSBHR401A                              Administer Human Resource systems

· BSBHR402A                              Recruit and select personnel

· BSBHR403A                              Process Human Resource documents and inquiries

· BSBHR404A                              Co-ordinate Human Resource services

· BSBHR405A                              Implement industrial relations procedures

Common Units (minimum of 3 required)

· BSBCMN402A                          Develop work priorities

· BSBCMN403A                          Establish business networks

· BSBCMN404A                          Develop teams and individuals

· BSBCMN405A                          Analyse and present research information

· BSBCMN407A                          Coordinate business resources

· BSBCMN408A                          Report on financial activity

· BSBCMN409A                          Promote products and services

· BSBCMN410A                          Coordinate implementation of customer service strategies

· BSBCMN411A                          Monitor a safe workplace

· BSBCMN412A                          Promote innovation and change

· BSBCMN414A                          Undertake marketing activities

· BSBCMN417A                          Coordinate customer service activities

· BSBCMN418A                          Address customer needs

· BSBCMN419A                          Manage projects

· BSBCMN420A                          Write complex documents

· BSBFLM412A                           Promote team effectiveness

Other units may be chosen to suit the business needs and individual’s role and responsibilities from a variety of areas, including administration, marketing, sales and more. Two units may be chosen from level III or Diploma.

Training Facts

ØTraining is a combination of formalising current skills and knowledge as well as identifying any training gaps in existing skill sets.

ØYour people are your number one resource, and formally trained staff are far more productive, enthused and less likely to leave, saving you time and money in recruitment.

ØTraining is based on your business hence trainees apply their new skills and knowledge to your business immediately providing instant benefit.

ØTraining is conducted at your workplace and face-to-face contact is two hours a month, plus unlimited ongoing support.

ØWe pride ourselves on our flexibility to employers and look forward to the opportunity to discuss how this training will work for your organisation.

We take the puzzle out of staff training!